Shipping & Returns
SHIPPING WITHIN CANADA
We offer free shipping on orders of 150$ and more excluding tax for orders outside Quebec, 99$ and more excluding tax for orders within Quebec and free local shipping. The shipping rate for orders below $99 is $8.95 in Quebec and $15.99 for the rest of Canada. After placing your order, an email confirmation will automatically be sent to you with your unique order number and then tracking information once your order has shipped.
Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt if ordered by 12:00 noon (EST) but as we are on reduced staff, shipping orders may take longer than usual.
Please note that due to the current situation, Post Canada has revised their shipping policy:
To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, they have implemented a "Knock, Drop and Go" approach.
Delivery employees will knock or ring, choose the safest location available to leave the package and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.
Their goal is to continue providing timely and reliable service but to be safe, give their people time and manage potential challenges, they have suspended on On-time Delivery Guarantees for all parcel services, until further notice.
Your package may also be left in your mailbox including a community mailbox, if you have one. It is therefore recommended to follow the delivery of your order with the tracking number sent to you once the order is picked up by Canada Post to avoid your package remaining in your mailbox.
Thank you for your understanding and we hope you stay safe & healthy!
FREE IN-STORE PICKUP
All orders placed before 12:00 pm EST (Monday to Friday) will be ready for pickup as of the following business day. Our current Pharmacy hours are: Monday to Friday 8AM to 6PM & Saturdays 9AM to 5PM. We will advise you once your package is ready for pickup by e-mail. Your package will be ready at: 370 victoria ave, Wesmount, QC, H3Z 2N4.
If you prefer to order by telephone, please call us during our store hours Monday to Friday from 9 AM to 6 PM and Saturday 9 AM to 5 PM at 514-937-2891 , Please do not leave a voicemail for orders.
We ask that you have the following information ready for us so we are able to help you quickly and easily:
1. Your credit card information (Visa or Mastercard)
2. The names of the products you wish to order.
3. Your name, phone number and shipping address.
All telephone orders will be processed through Desjardins at the time of purchase. We do not keep your credit card information on file and the transaction is verified through a secure process.
No exchanges acceptable.
Returns are accepted on unopened, unused merchandise in the original condition and packaging within 10 days of purchase. Shipping costs must be paid by the customer. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know at [email protected]. Your money will be refunded within 14 business days after we receive the package.
DAMAGED OR DEFECTIVE ITEMS
If your receive a products from us that appears to be damaged or defective, please accept our apologies and contact us within 48 hours at [email protected] or (514) 937-2891. After 48 hours we can no longer accommodate your claim.
We are not responsible for lost or stolen packages.